Shipping Policy

Huntington Fireplaces Shipping Policy

Enjoy free ground shipping on all Huntington Fireplaces orders in Canada and the contiguous U.S. Priority and international shipping options are available. Track your order in real-time. Contact us for in-home delivery services. Report any shipping damages within 14 days. For detailed info, visit our website.

1. Free Ground Shipping

  • Availability: Free ground shipping is available for all orders within the contiguous United States. Orders are processed and shipped within 1-2 business days.
  • Carriers: We utilize USPS, FedEx, UPS, or freight shipping for larger items based on the size and weight of the product.
  • Delivery Time: Standard delivery typically takes 3-7 business days, depending on the destination.
  • Freight Shipments: Large items like oversized fireplaces are shipped via freight with lift gate service to curbside delivery. This service does not include unpacking or placement inside your home.

2. Priority Shipping

  • Availability: Customers can opt for priority shipping for an additional fee. This option can be selected during checkout or by contacting customer service for a quote.
  • Delivery Time: Priority shipping generally reduces delivery time to 1-3 business days.
  • Carriers: We use expedited services from FedEx or UPS for priority shipments.

3. Shipping to Hawaii, Alaska, Puerto Rico, and United States of America

  • Availability: We offer shipping to Hawaii, Alaska, Puerto Rico, and USA. Shipping costs are calculated at checkout based on the destination zip code.
  • Additional Fees: Customers are responsible for any duties, brokerage fees, taxes, and additional shipping charges.
  • Delivery Time: Delivery times to these locations may vary and typically take longer.

4. Order Tracking

  • Tracking Information: Once your order is shipped, you will receive an email or SMS with tracking information, allowing you to monitor the status of your delivery in real-time.
  • Carrier Notifications: The tracking details will include information from the carrier, such as the expected delivery date and updates during transit.
  • Delivery Point: For ground shipments, packages may be left at the delivery point if no one is available to receive them. Please make arrangements to ensure the safety of your package.

5. In-Home Delivery

  • Standard Policy: In-home delivery is not included in our standard shipping service, which only covers curbside or doorstep delivery.
  • Optional Service: In-home delivery and installation services may be available for an additional fee. Contact customer service to check availability and obtain a quote.
  • Service Limitations: This service includes placement inside your home and basic setup but does not cover full installation or mounting.

6. Shipping Damages

  • Inspection: Upon receiving your shipment, inspect the package for any visible damage before signing the delivery receipt.
  • Reporting Damages: Report any damage immediately to the delivery carrier and contact our customer service within 14 days of delivery.
  • Claims Process: We will assist you in filing a claim with the carrier and arrange for a replacement or refund as needed. Claims submitted after 14 days from the date of delivery will be denied.

7. Incorrect Address

  • Customer Responsibility: Ensure the accuracy of your shipping information at checkout. If a shipment is returned due to an incorrect address, you are responsible for the shipping fees for re-delivery.
  • Failed Deliveries: For freight shipments, if delivery fails because the location cannot be reached, it will be treated as a return, subject to our standard return policy.
  • Address Corrections: If you realize your address is incorrect after placing an order, contact our customer service immediately to correct it before the order is shipped.

Contact Information

For any shipping inquiries or assistance, please contact our customer service at: